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Cancellation & Refund Policy

Cancellation and refund terms for IHASHOP digital products, subscriptions, lifetime licenses, premium themes, modules, and third-party services.

Last Updated: 06 August 2026

1. General Information

This Cancellation & Refund Policy applies to IHASHOP E-Commerce Software, subscriptions, lifetime licenses, premium themes, optional modules, digital certificates, and other digital products/services sold via ihashop.com.

Most of the products offered by İha Bilişim Danışmanlık San. Tic. LTD. ŞTİ. consist of products and services that are digitally licensed, delivered electronically, defined to the customer account, or for which the activation/installation process has been initiated.

2. Refund Policy for Digital Products

IHASHOP E-Commerce Software, premium themes, optional modules, digital licenses, digital certificates, downloadable software packages, digital usage rights defined to the customer account, and services performed instantly in the electronic environment are not physical products by nature.

Therefore;

  • creation of the license key,
  • definition of the product to the customer account,
  • activation of the software,
  • initiation of the installation/provisioning process,
  • delivery of store access credentials,
  • definition of the theme or module license,
  • creation of the digital certificate,
  • provision of the download link or usage access,
  • commencement of service performance

afterwards, no refund will be made, without prejudice to the mandatory provisions of the relevant legislation.

Although the general right of withdrawal in distance contracts is 14 days, the Ministry of Commerce's guidelines list services performed instantly in the electronic environment, intangible goods delivered instantly such as programs downloaded to computers/phones, and services whose performance has started with the consumer's consent before the expiry of the withdrawal period as examples where the right of withdrawal cannot be exercised.

3. Subscription Cancellation

For subscription-based products, the customer may cancel their subscription through the customer panel or via written notification.

When a subscription is cancelled:

  • The subscription is marked not to renew for the next period as of the day the cancellation request is received.
  • The customer may continue to use the service until the end of the current paid subscription period.
  • No refund is made for the current period.
  • No automatic billing or renewal is performed for the next period.
  • At the end of the period, the license, service, or access rights may expire or be deactivated.

This model is based on the principle of “use until the end of the period, no billing for the next period” in subscriptions.

4. Exceptional Circumstances Where Refunds Can Be Made

In the following cases, a refund or adjustment may be evaluated after an investigation by the Company:

  • Duplicate payment received for the same order due to a technical error
  • Failure to deliver the product/service at all despite payment being received, and delivery is technically impossible
  • Inability to use the service at all due to an explicit and unresolvable error caused by the Company
  • Cases where a refund is legally mandatory
  • Requests made before activation, license generation, installation, delivery, or service performance has commenced, and which have a right of withdrawal under the legislation

In order for a refund evaluation to be made, the customer must apply to the Company with the order number, payment details, and the reason for the request.

5. Non-Refundable Circumstances

No refunds will be made in the following cases:

  • The digital license has been generated
  • The software, theme, module, or digital certificate has been defined to the customer account
  • The installation, activation, or provisioning process has begun
  • The download link, access credentials, or license key has been provided to the customer
  • The service has been partially or fully performed
  • The customer decides not to use the product
  • The customer selects the wrong package
  • The customer is unable to use the product due to domain, hosting, content, integration, or third-party related reasons
  • The customer does not meet the technical requirements
  • Withdrawal requests after a campaign, discount, or promotional purchase
  • The subscription period has started
  • Domain, hosting, SSL, payment, SMS, or similar services initiated on behalf of the customer through third-party providers

6. Domain, Hosting, and Third-Party Services

For domain, hosting, SSL, SMS, payment infrastructure, third-party integration, and similar services purchased, renewed, registered, or configured on behalf of the customer, the refund conditions depend on the policies of the respective provider.

Such services may not be refunded after they have been initiated, registered, or allocated on behalf of the customer.

7. Lifetime Licenses

Lifetime licenses are digital licenses that provide indefinite usage rights under certain conditions with a one-time payment. No refund will be made after the lifetime license is generated, delivered, defined to the customer account, or access to download/installation is provided.

A lifetime license does not mean that support, updates, hosting, domain, or additional services will be offered for free indefinitely. The scope of these services is determined according to the package conditions specified at the time of purchase.

8. Premium Themes and Optional Modules

Premium themes and optional modules are in the nature of digital licenses. No refunds will be made after they are defined to the customer account, downloaded, linked to a license, or after the installation/activation process has started.

The non-use of the module or theme by the customer, a change in expectations, or the preference for a different product does not entitle the customer to a refund.

9. How to Make a Cancellation Request?

Cancellation requests can be submitted through the customer panel or via the following communication channels:

  • Email: [email protected]
  • Phone: 0850 885 2004
  • Address: Atakent Mh. 6213 Sk. No: 2/10 Karaköprü/Şanlıurfa

The cancellation request must specify the customer name/title, order number, subscription/license details, and the reason for cancellation.

10. Refund Method

If a refund decision is made, the refund will be processed, as far as possible, using the method with which the payment was made. Processing times arising from the bank, payment institution, or card provider are beyond the Company's control.

11. Abuse

In case of abuse of refund, chargeback, or payment dispute processes, unfair refund requests after using the digital product, license violation, or detection of fraudulent transactions, the Company reserves the right to suspend the relevant account, cancel the license, and exercise its legal rights.