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Store Management

Shipping Settings and Carrier Integration

Configure shipping fees, carrier integration, tracking numbers, and customer notifications.

Shipping Charges

You can configure the following rules from System Settings → Shipping and Pricing:

  • Set a fixed shipping fee.
  • Define a free-shipping threshold for orders above a specified amount. This is a proven way to increase the average basket value.
  • Create pricing rules based on region or volumetric weight.

The configured charges are shown to the customer automatically in the cart and checkout steps.

Shipping Carrier Integration

Enter the API credentials of your shipping carrier under Integration Settings → Shipping Settings. When the integration is active, the process works as follows:

  1. When you change the order status to Ready for Shipment and select the carrier, a shipment record is created automatically.
  2. The tracking number is added to the order automatically and sent to the customer.
  3. Shipment statuses are checked at regular intervals and reflected in the order status: Shipped → Delivered.
  4. You can manage the day's shipments in bulk from Order Management → Shipping Dispatch.

If you are not using a carrier integration, you can enter the tracking number manually in the order details. The customer notification is still sent automatically.

Tracking Notifications

You can manage the channels used for shipping notifications under Communication and Messaging → Notification Routing Matrix. Enable email, SMS, and WhatsApp channels according to your needs.

Recommendation: “Shipped” and tracking-number notifications are among the messages customers value most. We recommend keeping these notifications enabled.