What is iFraud™ and How Does It Protect Your E-Commerce Store?
iFraud™ is an early warning and risk memory module for your IHASHOP store that tracks suspicious customers and risky transactions without automatically blocking orders.
What Is iFraud™?
iFraud™ is a built-in risk memory and early warning system for IHASHOP e-commerce stores.
It allows you to record risky situations such as chargebacks, fake accounts, payment fraud, return abuse, uncollected Cash on Delivery orders, and similar incidents.
When the same customer, email address, phone number, IP address, or domain is later used for a new order or return request, iFraud™ displays an alert in the admin panel.
This means a past negative incident does not remain only in an employee's memory; it becomes part of the store's institutional risk history.
How Does iFraud™ Protect Your Store?
Risky e-commerce transactions are not always obvious at first sight. A customer may use another email address, create a new account, or an earlier incident involving another employee may be forgotten over time.
iFraud™ compares new transactions with historical risk records and informs the administrator when it finds a match.
The module can be used particularly for recording and detecting repeated matches involving:
- Chargebacks or payment disputes
- Suspected payment fraud
- Fake accounts or false identities
- Repeated return abuse
- Repeated refusal of Cash on Delivery orders
- Suspicious IP addresses
- System or service abuse
This helps you notice a risky transaction before the order is prepared and shipped.
How Does iFraud™ Work?
iFraud™ has three operating modes:
Disabled
The module is completely inactive. No risk query is performed and no alert is generated.
Local
Only risk records created in your own store are used. The data remains in your store's database, and no connection is made to the central risk network.
Local mode is suitable when you want to rely exclusively on your own store history.
Central Network
In addition to your local records, the shared risk network of IHASHOP stores is queried.
You may receive an alert when a person previously marked as risky by another IHASHOP store performs a transaction in your store for the first time.
Customer details, descriptions, evidence, and store identities belonging to other stores are not displayed. The central system creates matches only through secure and irreversible digital fingerprints.
What Does iFraud™ Do?
- Displays an administrator alert when a risk match is detected.
- Shows alerts on order and return-request detail screens.
- Stores risk records in the store's risk memory.
- Can match records through email address, phone number, IP address, and domain.
- Preserves the reason for the risk record and its transaction history.
- Provides the administrator with more information before a decision is made.
What Does iFraud™ Not Do?
iFraud™ is not a system that makes automatic decisions or blocks transactions on its own.
- It does not block payments automatically.
- It does not cancel or reject orders.
- It does not create automatic refunds.
- It does not close customer accounts.
- It does not place customers on a blacklist automatically.
- It does not show the customer that a risk record exists.
- It does not share raw customer information with other stores.
An iFraud™ alert does not prove that a customer has malicious intent. False matches may occur when several people use the same IP address or when a phone number is reassigned to another person.
For this reason, the final decision always belongs to the store administrator.
How to Activate iFraud™
- Open iFraud Settings in the admin panel:
/secure/ifraud/settings - Select Disabled, Local, or Central Network mode.
- If you use Central Network mode, check the connection with Test Central Connection.
Temporary unavailability of the central network does not stop your store from operating. Local risk records continue to work.
Conclusion
iFraud™ is a security module that helps your IHASHOP store retain its history of risky transactions.
It records suspicious activity, provides an early warning when the same person or information is used again, and helps administrators make more informed decisions.
The module does not automatically accuse customers or block transactions. It leaves the final decision to the administrator and provides the necessary information at the right time.